Our Services
One-stop solution provider for all your IT and communication requirement.
IT Services
Custom IT services and solutions built specifically for your business
IT Infra Managed Services
Overview
Our IT Infra managed services offers a comprehensive set of IT Infra Managed Services for the entire ICT infrastructure of an Enterprise so that the end users have a superior experience and IT resources are available seamlessly. These are meant to manage the IT infrastructure, optimize the performance of Help Desk, boost productivity with proactive technical support, improve processes compliance and security, reduce costs and improve efficiency. These services are quite comprehensive and tailored to fulfil SLA and TAT commitments. These services are configured and delivered as per the customer requirement, with a combination of Help Desk, Service Desk and Onsite engineers, using ITSM tools and automation for various processes like IT Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, IMAC Management, Employees onboarding / deboarding, asset management, application support, Documentation and MIS reporting.
We provides an integrated model of Remote and RTB/ Field support for a wide range of IT products and associated software, hardware, applications and technologies. The support plans are customized to suit requirements and service levels for different clients.
Services includes
The services cover the whole IT landscape of an Enterprise and these include :
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Server and Storage Management, Backup and Recovery
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Network Management, monitoring, troubleshooting, optimisation
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IT Security – Implementation , monitoring & audits
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Database , Application Management – support, updates / patches / upgrades
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Workplace Management services for multi-product / multi-vendor environments –Asset Management, OS and Antivirus management, Office productivity and collaboration suites management
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IT Helpdesk, Service Desk and Automation Tools
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Configuration Management
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RIM / Shared Onsite / Onsite Support and monitoring, Critical and emergency call response services
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Vendor Management – contracting, performance review
Warranty Management Services
Overview
Warranty Support includes Call center support, importing and re-exporting of spare parts, warehousing, forward and reverse logistics, return to bench and on-site support across the country, back-end validation and L3/L4 repairs.
Level 1 to Level 4 services for Desktops, Notebooks, Servers, Routers, Switches, Storage Devices, Mobiles, Printers, plotters and Scanners.
Services includes
1. Single Point of contact for all services needs for a brand-End to end ownership & cost efficiency.
2. Skilled & experience man power - Faster Rollout.
3. Robust & Comprehensive IT Systems - Transparency & Control.
4. Experience of working with global leaders - World class systems & processing.
5. SLA based support - Assured delivery.
Technical Facility Management Services
Overview
We offers a range of customized Facility Management Services for the supervision, management and control of complex desktop environments, helping organizations maintain operational continuity without worrying about the technological aspects of their installed computing equipment.
From small and home offices to large corporations, the reliability and performance of IT infrastructure is central to business productivity and profitability. With Wesben technologies desktop management, Network Management and server administration experts, customers get continuous management and services support covering the entire life cycle of their IT environments including deployment of hardware and software, troubleshooting, network management and user support. On-site facility management engineers ensure that every user has the right tools to work with, faces minimum down-time and that data and infrastructure is always secure – optimizing the adaptability and performance of installed equipment and freeing up in-house IT staff to focus on delivering solutions in line with their core business objectives.
Our Facility Management Services operate on a specially designed framework, tailor-made and delivered in accordance with the unique services requirements of every customer.
Services includes
The services include:
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Operating System installation, full and patch upgrades
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Software version control, installation and license
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Server and back-up management for shared drives, databases and system state
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Anti-virus management, control and updates
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CPU and disk space utilization monitoring
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Schedule and execution of periodic preventive maintenance
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First level hardware support for desktops and laptops, problem diagnosis and resolution
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Desktop Operating System support for Win 2000/XP/Vista, MS Office
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Mail client support
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Peripherals support, configuration and problem resolution
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Network management
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On-site change management – install, move, add, change (IMAC)
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Hardware authorization checks, to ensure that no unauthorized PCs are connected on the network
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Software authorization and auditing, to ensure that non-standard software is installed after proper authorization only and unwanted software is not loaded on any system
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Troubleshooting desktop and laptop related issues including escalation and coordination with vendor, as required.
End-Of-Service Life
Overview
These services are offered for reconditioning of redundant, out of warranty or end-of-service life and old ICT assets into functional, upgraded products, capable of delivering operational performance and life expectancy level comparable to new assets. Our repair facilities are configured to restore every product to an ‘equal to new’ status and deliver user experience almost equivalent to a new one. Customers availing these services re-deploy refurbished assets in their businesses or re-market them in the second-user segment. The services include cosmetic reconditioning and reinstatement, hardware replacement, factory restore and reconfigurations, firmware updates, functional testing, OEM upgrades and product re-certification.
Multi-Vendor Support
Overview
Struggling to manage hardware maintenance contracts with multiple OEMs?
• Streamline support operations by consolidating hardware maintenance contracts through Wesben Technologies.
• Quickly troubleshoot issues spanning infrastructure from multiple OEMs.
• Improve efficiency through consistent management and delivery processes.
• Leverage established relationships, with “first call” going to our team.
• Reduce security risk of numerous vendors having access to the data center.
• Minimize unexpected expenses from out-of-warranty repair on aging assets.
• Reduce cost and time of managing multiple OEMs in a mixed environment.
• Focus on strategic initiatives while we handle the complexity of support management and delivery.
Services includes
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Wesben Technologies is pleased to provide the Services for non-OEM in-warranty and out-of-warranty, OEMs out-of warranty end of life (“EOL”) server, storage, network, desktop and notebook systems together are the “Supported Product(s)”) in accordance with this Service Description. The Services provide technical support options (telephone, Internet, etc.), service parts, and labor services to maintain systems in a normal operating condition during the Term.
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24x7 telephone support
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On-site Service options (next Business Day on-site support or - 4 hour on-site support, available 24x7). “Business Day” means any day which is not a Saturday, Sunday or public, bank, or nationally recognized holiday.
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Direct telephone access twenty-four (24) hours each day, seven (7) days each week (including holidays) to analysts for troubleshooting assistance of hardware issues as described within this Service Description.
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On-site dispatch of technician and/or service parts to Customer’s business location for repairs and resolution necessary to bring a Supported Product to normal operating condition.
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Remote troubleshooting assistance for common support issues, when available, and with Customer’s consent.
Spare Parts Logistics Support
Overview
We provides PAN India door step support. Tie-ups with more than 4+ national logistics providers for cost-effective model. It ensures efficient deliveries and coverage across country to meet the Customer's SLA.
It includes forward logistics and reverse logistics, handling forms and permits, customer clearance & logistics.
The logistic part is our back bone of our company to connect with maximum vendors and customers locating at every corners across the country.
During the tenure of contracts we ensure our vendors are equipped with tools & tackles, experience manpower and sufficient hardware to extend the support on immediate basis and arrange the spares / units for the logistics pickup.
Cloud & Cyber Security For Enterprises
Cloud Solution For Enterprises
More and more enterprises are moving their IT infrastructure, platform, and applications on the cloud. The trinity of low upfront investment, pay-as-you-grow-and simplified management overheads makes it a popular choice for CIOs across various sectors. The priority for mid to larger organizations has been to balance legacy with new infrastructure requirements. Hence deployment models like on-premise and hybrid cloud are being considered as a roadmap to a complete shift to the off-premise cloud. We offer various cloud services like deployment, migration, optimization, security, and management to organizations. These include assessment of readiness, consulting and implementation of strategy, architecture, governance, risk, and compliance; design and implementation of business continuity planning; managed services like performance optimization, service automation, and service management.
Migration Cloud Security
Cloud Readiness Assessment Consulting /Advisory
Cloud Migration Strategy/Deployment Identity & Access Management
Hybrid Cloud Deployment Data Protection
E-mail Migration Risk Governance & Compliance
Cyber Security For Enterprises
Data is the new economy. Regrettably, most organizations do not know what their employees do with sensitive data. With risks from internal and external, organizations are increasingly investing in cyber-security – analysts project that the investment will more than double over the next few years.
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Sectors like Banking, Financial Services, Insurance, Telecom, and Manufacturing are most prone to threats and attacks.
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Research pegs the focus is increasingly on protection, detection, identification, response and recovery of data and infrastructure.
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We offer various cyber-security services like vulnerability assessment, protection across cloud, network, SOC, on-premise and end-point devices, security audit, fraud investigation, and other security management services to organizations.
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IT Security Assesment.
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Fraud Detection & Investigation.
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Security Audits.
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Device/Network/Data Protection
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Cloud-based Security - Web Application, Firewall.
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Data leakage Protection.
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Device Management.
Chip-Level Repairing
Overview
These cater to legacy, current and next-generation ICT technologies, covering devices that require major diagnostic and repair exercises at the chip or component level.
L3 and L4 level repairs are carried out in controlled environments of Wesben’s Repair Facilities. Each facility is equipped with sophisticated, ESD compliant, repair and testing infrastructure, RF Testers, temperature-controlled soldering and de-soldering stations, oscilloscopes, spectrum analysers, and other tools.
Experienced and certified service engineers, who are frequently trained in emerging repair technologies, work on precision-based repair processes.
